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New Customers

Ordering as a new customer is easy. When ordering by phone or during the checkout process online you will be asked to provide us with some basic contact information that will enable us to create an account and proceed with your order.

Existing Customers

Existing customers can save time by using their login and password and ordering online (if you have forgotten yours please contact the web team). Logged customers have access to additional functions such as history of online orders, purchasing lists and much more. You can also manage your personal information including delivery and invoice addresses. Alternatively, please call, email, fax or post your order to our sales team.

Express Ordering

If you know the reference numbers for the products you wish to purchase then save time by using the Direct Order form that you will find on the right top of this site. Simply enter the reference number and quantity required, click 'Add to cart' and you will be taken directly to your basket where you can choose to checkout or continue shopping.

 



Payment 

The indicated prices in offers for private customers/consumers include statutory German value-added tax and other price components. The indicated prices in offers for companies/institutions are net and do not include statutory German value-added tax. All indicated prices do not include the shipping costs.

Companies / institutions: For an VAT-free invoice please provide us with your VAT Registration Number (VAT REG NO). Otherwise German VAT rate of 19% is charged. Prices in catalogues are subject to change without further notice.

All items offered are ready for immediate dispatch, unless explicitly stated otherwise in the product description.

Payment may, at the customer’s choice, be performed by bank transfer after receipt of invoice or by PAYPAL. To conduct a bank transfer, our bank details can be found in the footer of the official invoice.

To safeguard against credit risks, we reserve the right to exclude certain methods of payment on a case-by-case basis.

 

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Price display WITH or WITHOUT VAT?

For private customers, we suggest to enter the private customer section, in which prices are displayed including VAT.

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