Order, Payment, VAT

Orders in the online shop

You have the possibility to order all products of the assortment in our online shop. During the ordering process you can create your own customer account. With this customer account you can store various addresses, view your order history at any time and process follow-up orders in a time-saving manner. If you do not wish to create a customer account, you can simply place your order "as a guest".

After completing your order, you will automatically receive an e-mail order confirmation. As soon as your goods have left our warehouse, we will send you a separate e-mail with the corresponding parcel tracking link, which enables you to easily track your shipment.

Orders by E-Mail, Fax, Telephone or in writing

We are also happy to accept your order by e-mail, fax, telephone or in writing. In these cases, you will receive an order confirmation by e-mail only at your express request. As soon as your goods have left our warehouse, we will send you the corresponding parcel tracking link by e-mail, which enables you to easily track your shipment.


Payment

The indicated prices in offers for private customers/consumers include statutory German value-added tax and other price components. The indicated prices in offers for companies/institutions are net and do not include statutory German value-added tax. All indicated prices do not include the shipping costs. All items offered are ready for immediate dispatch, unless explicitly stated otherwise in the product description.

Payment may, at the customer’s choice, be performed by a) bank transfer after receipt of invoice or by b) PayPal. To conduct a bank transfer, our bank details can be found in the footer of the official invoice.

To safeguard against credit risks, we reserve the right to exclude certain methods of payment on a case-by-case basis.


VAT

Companies / institutions: For an VAT-free invoice please provide us with your VAT Registration Number (VAT REG NO). Otherwise German VAT rate of 19% is charged. Prices in catalogues are subject to change without further notice.

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