FAQ

Can I also order from you as a private person?
Of course. We are also happy to deliver to private individuals.

I don't know the reference of the product I'm looking for, how can I find it?
Our search engine allows you to find a product by product name, brand or reference.

Is there a minimum order value?
Yes, the minimum order value is €50 net or €60 gross (total goods value excluding shipping costs). The minimum order value helps align the economic efficiency of our business processes with sustainability considerations.

I have a specific request (size, quality etc...) that is not in the catalogue. What do you propose?
If possible, we will provide you with an individual offer. You can send us your request by e-mail at: claudia.schroeder@archiv-box.de

What payment methods do you accept?
You can pay the invoice after receipt of the goods by bank transfer or PAYPAL... do not hesitate to contact us for any further information.

What are your delivery times?
Our products are in stock and are delivered within an average of 8-10 working days after ordering.

When will I receive my invoice?
Your invoice is sent to you by post as soon as all the products in your order have been shipped.

A damaged product, a manufacturing defect... an item does not meet my expectations, what are my remedies?
We are at your disposal to process your requests and give you instructions on how to return an item that would not be satisfactory. Please contact us by e-mail at: info@archiv-box.de

What VAT rate do I have to pay?
The prices mentioned in our offers to private individuals include the German VAT in force. The prices mentioned in our offers to professionals exclude the German VAT in force.

Professionals / Companies / Institutions: For intra-Community invoicing excluding taxes, please provide us with your VAT identification number (VAT ID). Otherwise the German VAT (Ust.) of 19% is charged.